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What to do if My Facebook Business Manager gets rejected?


What happens when my Facebook Business Manager is rejected?

You can file an appeal through you're WhatsApp Business account. You can file an appeal through this link.


Here are the instructions from Meta:


View details of the policy violation


Here's how to view details of the policy violation on your WhatsApp Business account:


  1. Go to Business Support Home.
  2. Click View my accounts below the My accounts section.
  3. Scroll down until you see the business portfolio that the restricted WhatsApp Business account is connected to. It may say Assets restricted next to it.
  4. Click on the business portfolio.
  5. Scroll down to the WhatsApp accounts section until you see the restricted WhatsApp Business account. It may say Account issues or Account disabled next to it.
  6. In the Available for review tab of the Activity issues section, click on the policy issue.


Click See details next to the policy issue to view details of the violation, including:


  1. Summary of policy violated and the link to the policy.

  1. Whether there are any active restrictions on the account and what happens if the violation happens again.

  1. How to avoid future policy violations.

  1. What you can do to resolve the policy violation, if anything.


  1. How to file an appeal.


If you believe that the account didn't violate our policy, you can file an appeal. Learn more about how to request a review below.


File an appeal and request a review


Here's how to file an appeal against a restriction on your WhatsApp Business account and request a review of the policy violation:


  1. Follow the steps above to go to the Available for review tab of the Activity issues section.
  2. Select the policy issue that you want to file an appeal for.
  3. Click Request review.
  4. Select an Appeal reason.
  5. [OPTIONAL] Provide additional details to help the review team understand your issue better.
  6. Click Submit.


These are the list of Business categories that aren't supported on Meta.


If you're business falls within one of these categories unfortunately we cannot support your store on Coco.

  • Drugs and Pharmaceuticals
  • Weapons, Ammunitions, or Explosives
  • Tobacco and Related Products
  • Alcohol
  • Health and Wellness
  • Online Gambling and Games
  • Endangered and protected species (wildlife and plants)
  • Historic Artifacts
  • Hazardous Goods and Materials
  • Body Parts and Fluids


Updated on: 09/05/2025

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